At Keep Beautiful, our main priority is ensuring your complete satisfaction. There are a few instances where you may need to return a product you have purchased at Keep Beautiful.ca:
- It came broken, damaged or defective: At Keep Beautiful we make every effort to package your purchase with the utmost care when shipping to you. Unfortunately, sometimes during shipment, damages can occur. In the case of shipping damages, please contact our customer service department within 24 hours of the receipt of your order.
- We’ve made a mistake. In the event that we have made an error in fulfilling your order, return shipping will be covered. Contact us at email@example.com or 1-888-483-5136 and will we process the correct order to be sent to you as soon as possible. At that time, we will include a return shipping label for you to send the errant merchandise back to us.
- Change your mind? Return or exchange can be accepted for unopened products only. When you return products please keep in mind the following:
- Products should be in the original, unused, and unopened condition;
- Packaging should have no damage and be in re-sellable condition;
- It is returned within 30 days of purchase, and within 10 days of receiving all electrical appliances;
- You must return all products and accessories at your own expense.
- No shipping charges will be refunded. For an order with discounted or free shipping, the actual shipping cost of $14.95 for Canada Post Expedited Shipping will be deducted from the full order amount.
- If you are exchanging an item for a different size/product, a re-shipping fee will apply to cover the cost of sending the exchange back to you, unless an error was made by Keep Beautiful.
To Initiate the Return/Exchange Process
- Please email us at firstname.lastname@example.org to receive a Return Authorization (RA) number. Returns will NOT be accepted without prior authorization.
- Please pack the items you wish to return securely in another box, and return the shipment securely using a trackable shipping method, having prepaid the shipping cost to send it back.
- The items will be inspected upon receipt at our warehouse. Should the returned items not be returned in good condition as described above, the items will be returned back to you at your expense and no refund or exchange will be issued.
- Please allow 10-14 business days for your return to be processed once it has been received and inspected. You will be notified via email from our Customer Service Team once your return has been processed. Credit will be issued to the original payment method used.
Final Sale Products
All items marked Clearance are final sale. Clearance items will have a yellow banner indicating they are clearance, and in addition can be seen in the Clearance category.
For hygienic reasons, we are unable to accept returns for the following products:
- Hair: Brushes, Combs, Blades, Guide Combs, Razors, Shears, Scissors, Tweezers, and Hair Color Accessories
- Nails: Nail Polish, Nippers, Clippers and all other implements
- Skin: Make-up brushes and Hair Removal Accessories
Testing of Manufacturer Defects
All electrical tools/appliances returned to us within 10 days of receipt because of manufacturer defect will be thoroughly tested by our technical support team. In the event that a product appears to be functioning properly and shows no signs of any technical defects, Keep Beautiful will contact customers by phone or email for more information on the issues experienced. If no defect can be found and the unit is working properly, it will be re-shipped to you at your additional expense. Furthermore, if the product has been altered, disassembled or repaired in any way, or if the product has been subject to misuse, abuse, negligence or accident, it will be also be re-shipped back to you at your expense.
We strongly recommend that customers read the product’s instruction manual before returning to us. Our customer service team is pleased to assist you should you have any additional questions about the product you purchased.